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Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care.
However, if you need them to look perfect upon arrival, we recommend using Fast Standard Shipping from mid-June through mid-September if you live Read more
Fast Standard Shipping is 2 to 3 days , and Free Shipping is 2 to 4 days depending on your distance from California. These estimates do not include the day your order is shipped. For example, if you live in New York City and your order is shipped on a Monday with 3 day shipping, expect the order on Thursday of that same week.
EXPEDITED SHIPPING: If you wish to have your shipping expedited, please select Fast Stand Read more
Orders are usually shipped out within 2-3 business days. Same week shipping cut-off for new orders is Sunday at 11:59PM Pacific Time and Wednesday at 11:59PM Pacific Time. All orders received after that time will ship the following Monday or Thursday. We ship year-round to all U.S. states and territories. Our shipping address is 11229 Succulent St, Fort Jones, CA 96032. Our carriers: FedEx, UPS, and USPS. Rush Orders Read more
Hawaii, Alaska, Puerto Rico, Guam, other U.S. territories do not qualify for our free shipping offer.
Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate to Hawaii and Alaska for most shipments over $75. Guam and outlying islands have higher shipping rate Read more
Do you ship internationally? View answer
Asked 6 ´years ago | Shipping Info
General Packing Procedure We pack all shipments by hand. The plants are protected with recyclable crinkle paper, packing peanuts, and if necessary, recyclable bags, sleeves, or wrapping to protect fragile foliage.
Plug Trays and Trays with Pots Our succulent plug tray products (soft & hardy) are grown and shipped in plastic plug trays. Trays with pots are grown and shipped in 2.0” plastic pots contained Read more
What to do if there's an issue with your order
If you have any of the issues covered by our quality guarantee , please follow these steps within 14 days of delivery:
Message us here , or email us: info @ mountaincrestgardens.com
Attach a photograph of the issue for our records.
We will respond within 2 business days.
Full refunds will be issued for any reason if your order is returned undamage Read more
The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:
Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime co Read more
Mountain Crest Gardens offers a wide range of assorted bulk trays and sets at discounted prices on this page .
However, we are not a traditional wholesaler in the following ways:
Anybody can order our trays; no special wholesale accounts required.*
No order minimums
Free 3-4 day FedEx or USPS Priority shipping available to the Lower 48 states for orders over $35
No inventory or availability lists ar Read more
The online purchase area of Mountain Crest Gardens is secure. This means that any personal and private information you provide to us is protected by encryption and SSL (secure socket layer) technology. Your credit card information is held safely on our secure servers and is not transferred via e-mail at any time. Click here for more info about our Safe Shopping Guarantee. Read more
Sempervivum : 1-3 rosettes planted in a 2.0" square pot, max 3" diameter = 1 order
Sedum : 1 plant in a 2.0" square pot, max 4" height = 1 order
Sempervivum heuffelii : 1 plant in a 2.0" square pot, max 3" diameter = 1 order
Other hardy succulents: 1 plant in a 2.0" square pot = 1 order
Soft Succulents: 1 plant in a 2.0" square pot, max 3" diameter / 4" height OR 3.5” round pot, max 4.5" Read more
We offer lots of succulents for events, including varieties for Centerpieces, Decor , and Favors . We highly recommend making an advanced order and scheduling delivery of succulent orders at least 1-2 weeks prior to your wedding or other event. This allows sufficient time for the plants to recover color after shipment, for unexpected shipping delays, as well as for replacements for any damage that may have occurred i Read more
Access the Ultimate Succulent Club Here
Q: What kind of succulents will I receive? A: Four unique succulent varieties selected from our greenhouses will be sent each month. These plants will share a common "theme" that will vary significantly month to month. Examples of themes are: color tones, seasonal varieties, ready to bloom, fun forms, interesting textures, indoor growers, sun lovers, etc.
Q: Will th Read more
Mountain Crest Gardens is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and w Read more
Our easy and secure online ordering system is fast and we use the latest technology to ensure your security and privacy. You can also call us toll free at 877-656-4035. No matter how you place your order with us, we want you to have an exceptional shopping experience.
PAYPAL NOTICE: Mountain Crest Gardens is a subsidiary of Growpro, Inc. All PayPal transactions and invoices with Mountain Crest Gardens will appe Read more
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Monthly financing
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HOW TO APPLY COUPONS
The coupon code box is located on the shopping cart page before you press the 'proceed to check out' button: https://mountaincrestgardens.com/cart...
There will be a box on the bottom left labeled Coupon Code. Enter your coupon code in that box and click ‘Redeem’.
If you are still having trouble applying your coupon, mention the code in the comment section of your orde Read more
Can I change my order? View answer
Asked 6 ´years ago | Ordering Info
Where can I learn more about succulents? View answer
Asked 6 ´years ago | Types of Succulents
What if I have other questions, concerns, or requests? View answer
Asked 6 ´years ago | Ordering Info, Troubleshooting Guide
