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Shipping Info Q&A
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When will my order ship? View answer
Asked 4 ´years ago | Shipping Info
Do you offer Heat Packs along with the shipments? I live in Ohio. View answer
Asked 2 ´years ago | Soft Succulents
How much are shipping rates for Guam & the Northern Mariana Islands? View answer
Asked 4 ´years ago | Shipping Info
How much are shipping rates for Puerto Rico & US islands? View answer
Asked 4 ´years ago | Shipping Info
if I order now (from Iowa) when would you ship? View answer
Asked 2 ´years ago | Explore > Explore All
Do you ship in December? View answer
Asked 3 ´years ago | Explore > Explore All
in what month do you ship your plants View answer
Asked 2 ´years ago | Explore > Explore All
Hawaii, Alaska, Puerto Rico, Guam, other U.S. territories do not qualify for our free shipping offer.
Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate to Hawaii and Alaska for most shipments over $75. Guam and outlying islands have higher shipping rate Read more
Do you shipp to Israel? View answer
Asked 3 ´years ago | Explore > Explore All
Orders are usually shipped on Mondays, Tuesdays, and sometimes Wednesdays to minimize weekend delays and to allow plants to dry out sufficiently after watering (to avoid root rot). During high volume weeks or weeks with holidays, some orders may be shipped on Thursdays.
Same week shipping cut-off for new orders is Monday at 11:59PM Pacific Time. All orders received after that time will ship the following Monday or Read more
Do instructions come with plant View answer
Asked 3 ´years ago | Explore > Explore All
Fast Standard Shipping is 2 to 3 days , and Free Shipping is 2 to 4 days depending on your distance from California. These estimates do not include the day your order is shipped. For example, if you live in New York City and your order is shipped on a Monday with 3 day shipping, expect the order on Thursday of that same week.
EXPEDITED SHIPPING: If you wish to have your shipping expedited, please select Fast Stand Read more
Will you ship your plants in-pot to reduce the stress of traveling? View answer
Asked 3 ´years ago | Explore > Explore All
Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care.
However, if you need them to look perfect upon arrival, we recommend using Fast Standard Shipping from mid-June through mid-September if you live Read more
