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Quality Guarantee Q&A
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The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers: Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime co Read more
My plants were delivered damaged, what do I do? View answer
Asked 4 ´years ago | First Steps, Quality Guarantee
How do I get a replacement or refund? View answer
Asked 4 ´years ago | Quality Guarantee
What's covered by the guarantee? View answer
Asked 4 ´years ago | Quality Guarantee
What to do if there's an issue with your order If you have any of the issues covered by our quality guarantee , please follow these steps within 14 days of delivery: Message us here , or email us: info @ mountaincrestgardens.com Attach a photograph of the issue for our records. We will respond within 2 business days. Full refunds will be issued for any reason if your order is returned undamage Read more
