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What's covered by the guarantee? View answer
Asked 6 ´years ago | Quality Guarantee
Is this safe for animals? View answer
Asked 4 ´years ago | Kalanchoe marnieriana - Marnier's Kalanchoe
Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care.
However, if you need them to look perfect upon arrival, we recommend using Fast Standard Shipping from mid-June through mid-September if you live Read more
Orders are usually shipped out within 2-3 business days. Same week shipping cut-off for new orders is Sunday at 11:59PM Pacific Time and Wednesday at 11:59PM Pacific Time. All orders received after that time will ship the following Monday or Thursday. We ship year-round to all U.S. states and territories. Our shipping address is 11229 Succulent St, Fort Jones, CA 96032. Our carriers: FedEx, UPS, and USPS. Rush Orders Read more
Is Sempervivum heuffelii Tray totally different from Sempervium Tray? View answer
Asked 4 ´years ago | Seasonality
Asked 4 ´years ago | Euphorbia mahabobokensis [GIANT]
What to do if there's an issue with your order
If you have any of the issues covered by our quality guarantee , please follow these steps within 14 days of delivery:
Message us here , or email us: info @ mountaincrestgardens.com
Attach a photograph of the issue for our records.
We will respond within 2 business days.
Full refunds will be issued for any reason if your order is returned undamage Read more
The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:
Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime co Read more
Do you need more than 1 to produce flowers? View answer
Asked 4 ´years ago | Lithops - Living Stones [limited]
What makes the taller ones tilt sideways?? View answer
Asked 4 ´years ago | Stapelia divaricata [large]
