About This Q&A
Ask a question and receive knowledgeable answers from topic experts
Do you have this plant? View answer
Asked 5 ´years ago | Ordering Info
Why is my succulent turning reddish? View answer
Asked 5 ´years ago | Troubleshooting Guide, Color
Why is my succulent turning reddish? View answer
Asked 5 ´years ago | Troubleshooting Guide, Color
The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:
Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime co Read more
General Packing Procedure We pack all shipments by hand. The plants are protected with recyclable crinkle paper, packing peanuts, and if necessary, recyclable bags, sleeves, or wrapping to protect fragile foliage.
Plug Trays and Trays with Pots Our succulent plug tray products (soft & hardy) are grown and shipped in plastic plug trays. Trays with pots are grown and shipped in 2.0” plastic pots contained Read more
Orders are usually shipped out within 2-3 business days. Same week shipping cut-off for new orders is Sunday at 11:59PM Pacific Time and Wednesday at 11:59PM Pacific Time. All orders received after that time will ship the following Monday or Thursday. We ship year-round to all U.S. states and territories. Our shipping address is 11229 Succulent St, Fort Jones, CA 96032. Our carriers: FedEx, UPS, and USPS. Rush Orders Read more
Where can I learn more about succulents? View answer
Asked 5 ´years ago | Types of Succulents
Can I change my order? View answer
Asked 5 ´years ago | Ordering Info
Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate of $17.95 to Hawaii and Alaska for most shipments over $75.
Order Total
USPS Priority Read more
How do I get a replacement or refund? View answer
Asked 5 ´years ago | Quality Guarantee
What's covered by the guarantee? View answer
Asked 5 ´years ago | Quality Guarantee
Why is my succulent marked with scarring or other abrasions? View answer
Asked 5 ´years ago | Troubleshooting Guide
Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care.
However, if you need them to look perfect upon arrival, we recommend using Fast Standard Shipping from mid-June through mid-September if you live Read more
How much are shipping rates for the contiguous U.S.? View answer
Asked 5 ´years ago | Shipping Info
How much are shipping rates for Alaska and Hawaii? View answer
Asked 5 ´years ago | Shipping Info
How big are the plants? View answer
Asked 5 ´years ago | Ordering Info
Is your site secure and private? View answer
Asked 5 ´years ago | Ordering Info
What kind of succulents will I receive? View answer
Asked 5 ´years ago | Ultimate Succulent Club
