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Orders are usually shipped out within 2-3 business days. Same week shipping cut-off for new orders is Sunday at 11:59PM Pacific Time and Wednesday at 11:59PM Pacific Time. All orders received after that time will ship the following Monday or Thursday. We ship year-round to all U.S. states and territories. Our shipping address is 11229 Succulent St, Fort Jones, CA 96032. Our carriers: FedEx, UPS, and USPS. Rush Orders Read more
Where can I learn more about succulents? View answer
Asked 5 ´years ago | Types of Succulents
Can I change my order? View answer
Asked 5 ´years ago | Ordering Info
Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate of $17.95 to Hawaii and Alaska for most shipments over $75.
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USPS Priority Read more
How do I get a replacement or refund? View answer
Asked 5 ´years ago | Quality Guarantee
What's covered by the guarantee? View answer
Asked 5 ´years ago | Quality Guarantee
Why is my succulent marked with scarring or other abrasions? View answer
Asked 5 ´years ago | Troubleshooting Guide
Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care.
However, if you need them to look perfect upon arrival, we recommend using Fast Standard Shipping from mid-June through mid-September if you live Read more
How much are shipping rates for the contiguous U.S.? View answer
Asked 5 ´years ago | Shipping Info
How much are shipping rates for Alaska and Hawaii? View answer
Asked 5 ´years ago | Shipping Info
How big are the plants? View answer
Asked 5 ´years ago | Ordering Info
Is your site secure and private? View answer
Asked 5 ´years ago | Ordering Info
What kind of succulents will I receive? View answer
Asked 5 ´years ago | Ultimate Succulent Club
What if I want to skip a month? View answer
Asked 5 ´years ago | Ultimate Succulent Club
When does the Ultimate Succulent Club get shipped? View answer
Asked 5 ´years ago | Ultimate Succulent Club, Shipping Info
When does the Ultimate Succulent Club get shipped? View answer
Asked 5 ´years ago | Ultimate Succulent Club, Shipping Info
Are there restrictions on free shipping? View answer
Asked 5 ´years ago | Ultimate Succulent Club
Can Puerto Rico, Guam, or other countries join the club? View answer
Asked 5 ´years ago | Ultimate Succulent Club
