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Shipping Info Q&A
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Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. Order Total Puerto Rico US Islands up to $25.00 $9.95 $10.95 $25.01 to $35.00 $10.95 Read more
We do our best to ship to all parts of the country during the winter, and we take measures to protect the plants from freezing during shipping. However, temperatures can be highly unpredictable during the cold months. Therefore, if you live in a cold winter area, we highly recommend adding one of our low cost shipping warmer heat packs to your order. Alternatively, when placing an order, you can request a later ship Read more
Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care. However, if you need them to look perfect upon arrival, we recommend using Fast Standard Shipping from mid-June through mid-September if you live Read more
Fast Standard Shipping is 2 to 3 days , and Free Shipping is 2 to 4 days depending on your distance from California. These estimates do not include the day your order is shipped. For example, if you live in New York City and your order is shipped on a Monday with 3 day shipping, expect the order on Thursday of that same week. EXPEDITED SHIPPING: If you wish to have your shipping expedited, please select Fast Stand Read more
Orders are usually shipped on Mondays, Tuesdays, and sometimes Wednesdays to minimize weekend delays and to allow plants to dry out sufficiently after watering (to avoid root rot). During high volume weeks or weeks with holidays, some orders may be shipped on Thursdays. Same week shipping cut-off for new orders is Monday at 11:59PM Pacific Time. All orders received after that time will ship the following Monday or Read more
Hawaii, Alaska, Puerto Rico, Guam, other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate to Hawaii and Alaska for most shipments over $75. Guam and outlying islands have higher shipping rate Read more
Do you ship internationally? View answer
Asked 4 ´years ago | Shipping Info
General Packing Procedure We pack all shipments by hand. The plants are protected with recyclable crinkle paper, packing peanuts, and if necessary, recyclable bags, sleeves, or wrapping to protect fragile foliage. Plug Trays and Trays with Pots Our succulent plug tray products (soft & hardy) are grown and shipped in plastic plug trays. Trays with pots are grown and shipped in 2.0” plastic pots contained Read more
